- 我的購物車:
- 商品列表
Category
- 同城配送&自取地點
同城配送範圍:
藍色標示區域:
當日下單，當日送達
自取地址:
3031 Beckman Pl, Richmond, BC V6X 3R2
- 會員優惠
訂購／物流／售後常見問題
Order, Delivery & After Sales FAQ
是的，我們承諾完全保密出貨。外包裝和物流資訊上不會有任何關於成人用品或娃娃的標識。裝箱的商品品名統一使用「家具」。
是的，我們採一單一做（客製化生產）。矽膠產品製作週期為 30–45 天後出貨（不含運輸時間）。一般情況下不會卡關，包裹內不含違禁品。
您的娃娃一旦完成製作（約 30–45 天），我們會立即透過電子郵件向您提供未經任何修飾的真實圖片與影片，供您進行驗貨。
收到您的訂單後，我們會立即安排生產。製作完成後，我們會提供多方位的實拍圖和影片供您驗貨。在您確認無誤後，我們會立即安排發貨到您指定的地址。
可以。只要您在我們規定的時限內聯繫客服取消訂單，即可獲得全額退款。詳情請查閱我們的退款政策。
可以。我們強烈建議您在開箱前使用手機錄製完整的開箱影片。若不幸發生此類情況，您可以提供影片佐證，並聯繫我們取得相應的補償或理賠。具體細節請查閱退貨政策。
每個產品皆為下單後定製生產，故頭部與身體之間的色差問題不會發生。發貨前我們會提供實拍照片供您確認；到貨時，強烈建議您錄影進行驗貨。
贈品通常包含：假髮、清洗器、修補劑、手套、加熱棒、情趣內衣、假髮梳（請以出廠標配清單為準）。
AITIA 產品不提供頭雕單獨販售。
- 軟心乳兩邊軟度不一致：屬正常現象，因純手工植入並以鐵球定位，輕微差異反而更貼近真人手感。
- 腳底螺絲周圍裂口：可能因使用摩擦或運輸直立造成。若發生，我們將提供修復液並指導您使用。 手指穿孔／輕微破洞：屬運輸損傷，可用修補劑處理。手指穿孔我們會提供操作影片協助您恢復。 脖頸接縫處污漬：使用白油擦拭即可去除。
- 睫毛脫落：考量海外返修不便，建議自行購買女性假睫毛黏貼修復。
- 妝容不符或不滿意：發貨前已與客戶確認。如需進行改妝，運費需由客戶自行承擔。
- 骨架太緊，難以擺姿：新骨架初期略有生澀感，請按說明書多次活動關節即可潤滑。
- 產品是否有其他填充物？：除骨架與矽膠材料外，無其他填充物。
- 產品氣味：產品本身基本無異味，僅為包裝氣味。通風最多一週內即可散去。
- 材質安全性：使用健康安全材料，無重金屬，不會危害人體健康。
Yes, we guarantee completely discreet shipping. There will be no markings or labels related to adult toys or dolls on the outer packaging or logistics documents. All items are shipped under the standardized product description of “Furniture.”
Yes, we operate on a made-to-order basis (custom production). The production cycle for silicone products is 30–45 days before shipping (excluding transit time). Under normal circumstances, there are no customs delays as the packages do not contain any prohibited items.
Once your doll’s production is complete (approximately 30–45 days), we will immediately provide you with unretouched, authentic photos and videos via email for your inspection.
Upon receiving your order, we will immediately schedule production. Once production is finished, we will provide multi-angle photos and videos for your review. After you have confirmed everything is correct, we will immediately arrange shipment to your designated address.
Yes. As long as you contact our customer service to cancel the order within our specified timeframe, you are eligible for a full refund. Please refer to our Refund Policy for specific details.
Yes. We strongly recommend using your phone to record a complete, uninterrupted unboxing video. In the unfortunate event of damage or loss, you can provide this video as evidence and contact us for the corresponding compensation or insurance claim. For specific details, please refer to our Return Policy.
Since every product is custom-made to order, skin tone discrepancies between the head and the body will not occur. We will provide actual photos of the finished product for your confirmation before shipping. Upon arrival, we strongly recommend recording a video during your inspection.
Included accessories typically include: a wig, a cleaning kit, a repair kit, gloves, a heating rod, lingerie, and a wig comb (please refer to the standard factory packing list for final contents).
AITIA products do not offer heads for individual sale.
- Inconsistent softness in the breasts: This is a normal phenomenon. Because they are manually implanted and positioned using steel balls, slight differences actually result in a tactile sensation that more closely mimics a real human body.
- Cracks around the screws on the soles of the feet: These may occur due to friction during use or if the doll is stored upright during transport. Should this happen, we will provide repair fluid and instructions on how to apply it.
- Finger wire protrusions/ minor punctures: These are considered transit-related damages and can be treated with a repair agent. For finger protrusions, we will provide a tutorial video to assist you in the restoration process.
- Stains at the neck seam: These can be easily removed by wiping the area with white oil (mineral oil).
- Detached eyelashes: Considering the logistical difficulty of overseas returns, we recommend purchasing standard false eyelashes locally for a simple self-adhesive repair.
- Makeup discrepancies or dissatisfaction: All makeup is confirmed with the customer prior to shipping. If a request is made to redo the makeup after delivery, the customer will be responsible for all associated shipping costs.
- Stiff internal frame or difficulty in posing: New skeletons may feel stiff initially. Please follow the user manual and articulate the joints several times to break them in and ensure smooth movement.
- Presence of other fillers: Aside from the internal skeleton and the silicone material itself, the product contains no other fillers.
- Product Odor: The product itself is odorless; any scent detected is typically from the packaging materials. This will dissipate within one week of being in a well-ventilated area.
- Material Safety: We use medical-grade, health-safe materials that are free of heavy metals and pose no risk to human health.
配送與出貨
Shipping & Delivery
為了確保每一尊娃娃都擁有最完美的品質，AITIA 堅持不囤積預製成品。每一件作品均採用頂級醫療級矽膠，並在收到您的訂單後才由資深工匠手工接單定製，以確保矽膠材質處於最佳的活性與觸感狀態。因此，AITIA 的平均生產週期約為 4 至 6 週（如遇農曆新年或全球物流波動，時間可能略有調整）。
在正式發貨前，我們將透過電子郵件為您提供成品實拍照片與影片進行最終確認。
您的隱私是我們的首要考量。 所有包裹均採用標準家用包裝，確保外觀安全、私密且無法識別內容物。
- 無標識外箱： 使用純棕色紙箱封裝，外盒不印製任何商標、產品照片或品牌名稱。
- 匿名寄件人： 寄件人名稱將統一標記為「OS Distribution Center」以隱藏來源。
- 報關說明： 海關申報單將簡化註明為「家具 (Furniture)」或「塑膠模型 (Plastic Model)」，確保快速清關。
安全防護： 內部採用防震泡沫與防水包裝，確保娃娃在運輸過程中完好無損。
我們與 UPS、FedEx 及 Purolator 等頂級物流商合作，為北美及歐洲地區提供穩定可靠的配送服務。
靈活的門市自提選項
若您不便在家中收貨，可選擇於當地的 FedEx 或 UPS 門市自提：
- 操作方式： 請在結帳時直接填寫該門市地址作為收件地址。
- 售後安排： 您也可以在下單後立即聯繫客服，由我們為您安排最便利的取貨點。
我們目前專注於提供北美（美國、加拿大）及歐洲（歐盟）地區的配送服務，且所有訂單均享免運費優惠。
| 配送區域 | 預估運送時間 (生產完成後) | 合作物流 |
|---|---|---|
| 美國 | 1 – 2 週 | UPS / FedEx |
| 加拿大 | 1 – 1.5 週 | Purolator / UPS |
| 歐洲 | 1.5 – 2 週 | DHL / FedEx |
配送限制公告：目前我們暫不提供亞洲、南美洲、大洋洲、非洲及中東地區的配送服務。
當您的娃娃正式出廠發貨後，我們將透過電子郵件為您發送物流追蹤單號。您可以直接前往物流商（FedEx / UPS）的官網查詢最新進度。
💡 物流追蹤須知：
- 國際轉運期： 由於產品由海外工廠直發，在包裹進行國際轉運及海關清關期間，追蹤資訊可能會有 5–8 個工作日 停止更新，這屬於正常現象。
- 在地派送： 包裹完成您所在國家的清關後，將由在地物流（如 UPS）接手，屆時追蹤資訊將恢復即時更新。
異常處理： 若您的包裹超過 12 個工作日 狀態未有任何變動（不含海關扣留時間），請立即聯繫客服信箱，我們將優先為您處理。
我們為您承擔所有費用： 為了提供無憂的購物體驗，我們採取「完稅後交貨」(DDP)模式。所有歐美訂單均享有免運費優惠，且產生的進口關稅與增值稅 (VAT) 將由我們 100% 全額負擔。您在收貨時無需支付任何額外費用。此外，包裹將以「家具 (Furniture)」名義申報，在確保順利清關的同時，也全方位守護您的個人隱私。
全額保額保障： 每一筆訂單均已投保全額物流險，涵蓋運輸過程中的遺失或損壞風險。然而，保險公司針對高價值物品的理賠程序極為嚴格，請您務必配合以下規範：
⚠️必要流程：錄製開箱影片
為了確保在發生損壞時能順利獲得保險理賠，請您在收貨後務必全程錄製開箱影片。影片須從拆開外包裝箱前開始錄製，且中途不得剪輯，內容須包含：
開箱前：展示完整未拆封的外箱狀態。
開箱中：記錄完整的拆封過程。
開箱後：在鏡頭前檢查並確認娃娃的具體狀態。
請注意： 若無法提供符合上述要求的連續開箱影片，我們將無法向保險公司申請運輸損毀的賠償。
擔心包裹遺失或盜竊？ 為了保障您的包裹安全，我們提供免費的簽收服務。若您希望確保包裹必須由本人親自簽收，只需在下單後立即發送郵件至客服團隊，並註明「需要簽收服務 (Signature Required)」，我們將為您免費安排，不收取任何額外費用。
Every AITIA doll is handcrafted to order to ensure the premium silicone is in peak condition. We do not store pre-made stock, prioritizing material integrity and texture for every client. The average production time is 4–6 weeks (subject to slight variations during Lunar New Year or logistics delays).
Before dispatch, we will email you photos and videos of your finished doll to ensure every detail meets your exact specifications.
Your privacy is our highest priority. Every order is shipped in standard, unidentifiable packaging to ensure a private and secure delivery experience.
- Neutral Exterior: Shipped in plain, unmarked brown cartons with no logos, brand names, or product imagery.
- Anonymous Sender: The shipping label will generically list the sender as “OS Distribution Center.”
- Discreet Declaration: For smooth customs clearance, items are declared simply as “Furniture” or “Plastic Models.”
- Secure Protection: Each doll is encased in shock-absorbing foam and waterproof wrapping for maximum transit safety.
We partner with leading global carriers, including UPS, FedEx, and Purolator, to guarantee reliable and secure delivery throughout North America and Europe.
Store Pickup for Enhanced Privacy
If home delivery is not convenient, you may opt for a secure pickup at any local FedEx or UPS location:
- How to Order: Simply enter the carrier store’s address as your shipping destination at checkout.
- Immediate Support: Alternatively, contact us right after placing your order, and our team will help arrange the most convenient pickup point for you.
We offer complimentary free shipping on all orders, exclusively serving North America and Europe. Your package is handled by world-class couriers to ensure speed and safety.
| Destination | Est. Transit Time (Post-Production) | Primary Carriers |
|---|---|---|
| United States | 1–2 Weeks | UPS / FedEx |
| Canada | 1–1.5 Weeks | Purolator / UPS |
| Europe | 1.5–2 Weeks | DHL / FedEx |
Important Note: At this time, we only ship to the regions listed above. We do not offer delivery to Asia, South America, Oceania, Africa, or the Middle East.
Once your order departs from the factory, you will receive a confirmation email with a tracking number for use on official carrier websites (FedEx / UPS).
Tracking Expectations:
- International Transit: For orders shipping from our global facility, please allow 5–8 business days for tracking updates while the package clears international customs.
- Final Delivery: Real-time updates will resume as soon as the package clears customs in your country and is scanned by the local carrier for final delivery.
Support: If there is no movement on your tracking number for more than 12 business days (excluding customs delays), please contact our customer service for immediate assistance.
All-Inclusive Pricing (DDP): No Hidden Fees. We cover all cross-border costs to ensure a seamless delivery experience. Every order includes Free Shipping to the US, Canada, and the EU, with all import duties and VAT 100% pre-paid by us. You will not be charged any extra fees upon arrival. For your privacy, items are declared as “Furniture” to ensure smooth and discreet customs clearance.
Full Shipping Insurance: Every order is fully insured against loss or damage during transit. Due to strict insurance requirements for high-value items, please follow this mandatory procedure to protect your purchase:
⚠️ MANDATORY: Recording an Unboxing Video
To validate any damage claims, you must record a continuous, unedited video from the moment you begin opening the package. The video must show:
- Before Opening: The sealed, intact outer carton.
- The Process: The entire unpacking sequence.
- Inspection: A clear on-camera inspection of the doll’s condition.
Please Note: Without this video evidence, we are unable to process insurance claims or offer compensation for shipping-related damages.
Complimentary Signature Service Concerned about “porch pirates”? For added peace of mind, we offer a Signature Required service at no extra cost. If you want to ensure your package is handed directly to you, simply email our support team after placing your order to request this security feature.
取消和退貨政策
Cancellation & Return Policy
下單前重要提醒
AITIA 每一尊娃娃皆為專屬定製生產，工期約需 4–6 週。在您完成支付前，請務必仔細核對所有選配規格（如型號、頭雕、膚色、胸型尺寸等）。一旦訂單進入生產程序，相關材料與人力資源將立即投入您的專屬訂單。
彈性取消方案與退款標準:
我們提供分階段的取消機制，退款比例視處理進度而定：
– 付款後 4 小時內：申請取消可獲 **100% 全額退款**（生產尚未啟動）。
– 付款後 8 小時內：可退回 **95% 費用**（訂單處理中）。
– 付款後 24 小時內：可退回 **80% 費用** （物料已備）。
– 付款超過 24 小時：由於產品已進入客製化製造階段，**恕不接受取消訂單**。
已交寄物流之訂單
若貨物已發貨，則無法辦理取消。如客戶堅持在發貨後撤銷訂單，須負擔來回運費、包裝成本及人工處理費，相關費用將從最終退款中扣除。
缺貨或工廠不可抗力延誤
若遇特殊情況導致您所選的型號無法按時供應，我們將提供：
- 免費更換方案： 選擇其他等值型號（價差將多退少補）。
- 保障全額退款： 立即全額退還您的支付金額。
到貨驗貨須知
當產品送達時，請務必立即進行檢查。我們強烈建議您從開啟最外層運輸紙箱的那一刻起，全程錄製開箱影片。若需針對運輸途中的損壞提出索賠，此影片將作為必要的佐證資料。
若發現任何問題，請於簽收後 48 小時內聯繫客服，郵件中請註明您的訂單編號，並檢附清晰的照片與開箱影片。
符合退換貨或補償之情形
– 規格不符： 到貨之娃娃與您確認的訂單詳情不符（例如：頭雕錯誤、膚色不對或身體型號錯誤）。
– 運輸毀損： 經開箱影片證實，產品在物流過程中產生的物理性損毀。
– 配件缺失： 於到貨 48 小時內回報之贈品或零件遺漏。
經核實後，我們將視具體情況安排更換新品、零件補寄或部分退款。
恕不接受退貨之情形
* 個人因素： 產品進入生產階段或送達後，因改變心意而要求退貨。
– 手工差異： 由於全手工製作，產品在色澤或妝容上可能存在細微差異，此屬工藝範圍。
– 輕微痕跡： 不影響功能的微小表面痕跡或模具接縫線。
– 人為受損： 因錯誤的清潔方式、搬運不當或自行改裝所造成的損壞。
– 已拆封或使用： 出於衛生與安全考量，產品一旦拆封或使用，即不適用於退貨政策。
衛生原則： 基於個人衛生考量，所有已使用的成人用品在任何情況下均不接受退貨。
當您的退款申請經核准（基於符合規範的訂單取消或經核實的產品問題）後，退款將依原支付方式退還。處理時間預估如下：
– 信用卡 / 簽帳金融卡： 6–10 個工作天
– PayPal： 5–7 個工作天
若您在上述時效內未收到款項，請與我們聯繫以取得「退款參考編號 (Refund Reference Number)」。您可以憑此編號向您的發卡銀行或支付機構進行查詢與確認。
– 所有 AITIA 娃娃均為客製化打造，並在付款後立即進入生產排程。
– 所有退款或換貨申請，必須在經過本公司完整查核並確認符合政策後方可執行。
– 嚴禁未經授權擅自退回包裹（即在未通知客服的情況下自行寄回）。未經核准的退貨將不予受理，且無法獲得退款。
– 請務必保留原始包裝。針對任何損壞賠償申請，您必須提供完整的開箱錄影證明。
– 娃娃一旦發貨即不接受退款申請，除非經核實為運輸造成的嚴重損壞或工廠製造錯誤。
Essential Pre-Order Notice
Every AITIA doll is custom-crafted to order, with a standard production lead time of 4–6 weeks. Before finalizing your payment, please meticulously verify all selected specifications—including model, head sculpt, skin tone, and bust size. Once your order enters our production queue, dedicated materials and labor are immediately assigned to your unique build.
Tiered Cancellation & Refund Policy
We offer a flexible, time-based cancellation window. Refund eligibility is determined by the processing stage of your order:
– Within 4 hours of payment: Eligible for a **100% Full Refund** (before production begins).
– Within 8 hours of payment: Eligible for a **95% Refund** (production in progress).
– Within 24 hours of payment: **80% Refund** (production material prepared).
– After 24 hours: **Cancellations are no longer accepted**, as your doll has entered the personalized manufacturing phase.
Orders in Transit
Cancellations cannot be processed once a package has been dispatched to the logistics carrier. Should a customer request a withdrawal after shipment, all associated costs—including round-trip shipping fees, packaging expenses, and labor overhead—will be deducted from the final refund amount.
Stock Availability & Factory Delays
In the rare event that your specific model cannot be supplied due to unforeseen circumstances, we provide two solutions:
- Complimentary Exchange: Select an alternative model of equal value (any price differences will be adjusted accordingly).
- Guaranteed Full Refund: Receive a 100% reversal of your payment immediately.
Upon Delivery
Please inspect your doll immediately upon arrival. We highly recommend recording a complete unboxing video from the moment you open the outer carton — this is required to file any shipping damage claims.
If you notice any issue, contact us within 48 hours of delivery, including your order number, clear photos, and the unboxing video.
Eligible for Return or Replacement
– Wrong Model or Options: The doll does not match your confirmed order details (e.g., wrong head, skin tone, or body type).
– Damaged During Shipping: Verified physical damage proven by your unboxing video.
– Missing Accessories or Parts: Reported within 48 hours of receipt.
Once verified, we will arrange a replacement or partial refund, depending on the situation.
Not Eligible for Return
– Change of mind after production or delivery.
– Slight variations in color or makeup due to handcrafting.
– Minor surface marks or seams that do not affect function.
– Damage caused by improper cleaning, handling, or modification.
– Dolls used or unsealed after delivery (for hygiene and safety reasons).
For hygiene purposes, used adult products cannot be returned under any circumstances.
Once your refund is approved (due to an eligible cancellation or verified issue), it will be processed to your original payment method within:
– Credit/Debit Card: 6–10 business days
– PayPal: 5–7 business days
If your refund does not appear within this period, contact us to obtain your refund reference number, which you can share with your bank for confirmation.
– All AITIA dolls are custom-made and enter production soon after payment.
– Refunds or replacements are only issued after full verification.
– Unauthorized returns (sending a package back without notice) will not be accepted or refunded.
– Always keep your packaging and provide an unboxing video for any damage claims.
– Refunds are not possible once the doll has been shipped, except for verified damage or factory error.
